1+ years of previous experience in a contact center environment.Proven Italian and English verbal and written fluency skills.Remotely calibrate with peers and leads on other sites of the network to ensure consistent experience to publishers.Work on developing standard responses for common questions.My personal publication credits include three books (not including 50+ ghostwritten books), several anthologies, and about 40-50 appearances in online and print magazines. Maintain and improve a knowledge base with unique publisher requests and their solutions Likewise, I help other small presses with their book design and publication through Kindle Direct Publishing, Smashwords, Lulu, IngramSpark, and many other platforms.
KINDLE DIRECT PUBLISHING SUPPORT FREE
Kindle Direct Publishing Indie Digital & Print Publishing Made Easy Amazon Photos Unlimited Photo Storage Free With Prime: Prime Video Direct Video. Get help setting up and troubleshooting common issues with your Kindle E-reader. Salary information comes from 2 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.
Work with publishers that their content has been removed Digital Services and Device Support Kindle E-Reader Help. Average Technical Support Specialist monthly pay in South Africa is approximately R 6 899, which is 30 below the national average. Remove content as they are identified by the KCQ team. Route issues and bugs that need engineering expertise to the development teams. Reprocess stuck books through the system. Process and Respond to emails and/or phone calls received from publishers in English and Italian. This is a unique opportunity to be a part of a revolutionary product that will change the way people read. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. The Mobi file will now appear on the Home screen of your Kindle device. 
Click on the downloaded Mobi file and either drag and drop or copy and paste it into the Documents folder. The KDP Support Specialist will work towards ensuring all the concerns from the publishers are duly attended to such that the system works smoothly. Find the Kindle device on the left and click the arrow to expand the folders.
The KDP Support Specialist will be the front line interface between Amazon and publishers/content providers who use the KDP tool to upload content they want to put up for sale on the Kindle store.
Work with customer service manager in documenting process flows.Amazon's Kindle Direct Publishing (KDP) is a service for self-publishing books to the Amazon Kindle store. Work on developing responses for common questions. Maintain and improve a knowledge base with unique vendor requests and their solutions. Notify vendors that their content has been removed. Remove certain content as it is identified by the QA team. Route issues and bugs that need engineering expertise to the development teams. Reprocess stuck books through the system. Route payment concerns to Accounts Payable. Investigate payment concerns brought up by customers. Respond to queries sent to the KDP forums. Process and respond to phone calls and emails received from publishers. Must be able to interact with an external parties like customers and suppliers comfortably. This is a unique opportunity to be a part of a revolutionary product that is changing the way people read. 
Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. The KDP Support Analyst will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to, such that the system works smoothly. The KDP Support Analyst will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. Amazon’s Kindle Direct Publishing (KDP) is a self-service publishing service for publishing e-books to the Amazon Kindle store.
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